jilimacau Privacy Policy

jilimacau ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains what data we collect from you, how we use it, who we share it with, and the rights you have regarding your personal data.

This Privacy Policy applies to all services offered through the jilimacau website and mobile applications (collectively, the "Platform"). It should be read in conjunction with our Terms & Conditions, which govern your use of the Platform.

jilimacau operates in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and other applicable data protection regulations. We are committed to handling your personal data responsibly and transparently.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact our Data Protection Officer using the contact details provided at the end of this document.

jilimacau collects several categories of personal information to provide, maintain, and improve our services. The types of data we collect include:

We do not intentionally collect sensitive personal information such as health data, religious beliefs, or political opinions. If you provide such information voluntarily, we will handle it with the highest level of care and in accordance with applicable law.

jilimacau collects personal data through the following methods:

• Direct Interactions: When you register an account, make a deposit, request a withdrawal, contact customer support, or participate in promotions, you provide us with personal information directly.
• Automated Technologies: As you navigate the Platform, we automatically collect technical data about your device, browsing actions, and usage patterns using cookies, server logs, and similar technologies.
• Third-Party Sources: We may receive personal data from third-party payment processors (such as GCash, PayMaya, BPI, BDO, Metrobank), identity verification services, fraud prevention agencies, and game providers.
• Public Sources: In limited circumstances, we may collect data from publicly accessible sources to verify your identity or comply with legal obligations (e.g., sanctions screening).

We only collect personal data that is necessary for the purposes described in this Privacy Policy. If you choose not to provide certain information, we may be unable to provide you with access to certain features or services on the Platform.

jilimacau uses your personal data for the following purposes:

• Account Management: To create and maintain your player account, authenticate your identity, and provide customer support.
• Service Delivery: To process deposits and withdrawals, enable gameplay, track your gaming activity, and manage bonuses and promotions.
• Identity Verification (KYC): To verify your age (21+ requirement), confirm your identity, and comply with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations.
• Fraud Prevention: To detect and prevent fraudulent activity, duplicate accounts, bonus abuse, collusion, and other violations of our Terms & Conditions.
• Legal Compliance: To comply with applicable Philippine laws and regulations, respond to lawful requests from government authorities, and enforce our legal rights.
• Marketing & Communications: To send you promotional offers, newsletters, and updates about new games and features (only if you have opted in to receive such communications).
• Platform Improvement: To analyze usage patterns, conduct research, and improve the functionality, security, and user experience of the Platform.
• Responsible Gaming: To monitor your gaming behavior, identify potential problem gambling patterns, and enforce deposit limits, self-exclusion, and other responsible gaming tools.

Under the Data Privacy Act of 2012 and other applicable laws, jilimacau must have a lawful basis for processing your personal data. We rely on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you (i.e., to provide the gaming services you signed up for).
• Legal Obligation: Processing is required to comply with Philippine laws and regulations, including KYC, AML, CTF, and tax reporting obligations.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, platform security, service improvement, and direct marketing (where not overridden by your rights).
• Consent: In certain cases, we process your data based on your explicit consent, such as when you opt in to receive marketing communications or when you provide sensitive personal information voluntarily.

Where we rely on consent as the legal basis for processing, you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal.

jilimacau does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your data with the following categories of recipients:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other licensed payment service providers process your financial transactions on our behalf.
• Game Providers: Third-party game developers and live dealer studios receive limited data (such as your username and bet history) to enable gameplay and ensure fair outcomes.
• Identity Verification Services: We use third-party KYC and AML screening services to verify your identity and comply with regulatory requirements.
• Fraud Prevention Agencies: We share data with fraud detection and prevention services to protect the Platform and other players from fraudulent activity.
• Legal Authorities: We may disclose your data to Philippine government agencies, law enforcement, or courts when required by law or in response to a valid legal request.
• Professional Advisors: We may share data with lawyers, auditors, accountants, and other professional advisors who assist us in operating the business and complying with legal obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

All third-party service providers are contractually obligated to protect your personal data and use it only for the specific purposes for which it was shared. We conduct due diligence to ensure that our partners maintain adequate data protection standards.

jilimacau uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how you use the Platform.

Types of Cookies We Use:

• Essential Cookies: Required for the Platform to function properly. These cookies enable core features such as account login, session management, and security.
• Performance Cookies: Collect anonymous data about how visitors use the Platform, such as which pages are most popular and how long users spend on each page. This helps us improve the Platform.
• Functionality Cookies: Remember your preferences (such as language, currency, and display settings) to provide a more personalized experience.
• Marketing Cookies: Track your browsing activity across websites to deliver targeted advertising and measure the effectiveness of marketing campaigns.

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, but doing so may affect your ability to use certain features of the Platform. Essential cookies cannot be disabled without impairing the functionality of the Platform.

For more information about cookies and how to manage them, visit www.allaboutcookies.org (reference only; not a clickable link).

jilimacau takes the security of your personal data seriously and has implemented industry-standard technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction.

Security Measures Include:

• 256-Bit SSL Encryption: All data transmitted between your device and our servers is encrypted using 256-bit Secure Socket Layer (SSL) technology, the same encryption standard used by banks and financial institutions.
• Secure Data Storage: Personal data is stored on secure servers located in data centers with physical access controls, fire suppression systems, and 24/7 monitoring.
• Access Controls: Access to personal data is restricted to authorized personnel only, on a need-to-know basis. All employees and contractors are bound by confidentiality obligations.
• Password Protection: User passwords are hashed and salted using industry-standard cryptographic algorithms. jilimacau never stores passwords in plain text.
• Regular Security Audits: We conduct regular security assessments, vulnerability scans, and penetration tests to identify and address potential security risks.
• Incident Response Plan: We maintain a data breach response plan to ensure prompt detection, containment, and notification in the event of a security incident.

jilimacau retains your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable law. Retention periods vary depending on the type of data and the purpose for which it is processed.

General Retention Guidelines:

• Active Accounts: Personal data associated with active accounts is retained for the duration of your relationship with jilimacau.
• Closed Accounts: After you close your account, we retain certain data for up to seven (7) years to comply with legal obligations, resolve disputes, enforce our Terms & Conditions, and prevent fraud.
• Financial Records: Transaction records, deposit and withdrawal history, and other financial data are retained for a minimum of seven (7) years as required by Philippine tax and anti-money laundering laws.
• Marketing Data: If you opt out of marketing communications, we will retain a record of your opt-out preference indefinitely to ensure we do not contact you again.
• Technical Data: Server logs, IP addresses, and other technical data are typically retained for up to twelve (12) months for security and troubleshooting purposes.

When personal data is no longer needed, it is securely deleted or anonymized in accordance with our data retention and disposal procedures. Anonymized data (which can no longer identify you) may be retained indefinitely for statistical and research purposes.

Under the Data Privacy Act of 2012 and other applicable laws, you have the following rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you. We will provide this information in a commonly used electronic format.
• Right to Rectification: If your personal data is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right to Erasure: You have the right to request deletion of your personal data in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected or when you withdraw consent.
• Right to Restrict Processing: You have the right to request that we limit the processing of your personal data in certain situations, such as when you contest the accuracy of the data or object to processing.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another service provider.
• Right to Object: You have the right to object to processing of your personal data for direct marketing purposes or when processing is based on legitimate interests.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: If you believe we have violated your privacy rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

To exercise any of these rights, please contact our Data Protection Officer using the contact details provided in Section 14. We will respond to your request within thirty (30) days. In some cases, we may need to verify your identity before processing your request.

Please note that certain rights are not absolute and may be subject to legal limitations. For example, we may be unable to delete your data if we are required by law to retain it for regulatory or legal purposes.

jilimacau is an adult-only platform. Our services are not intended for, and may not be used by, persons under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age.

If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that information and terminate the associated account. All funds will be returned to the payment source.

If you are a parent or guardian and believe that your child has provided personal information to jilimacau, please contact us immediately using the contact details in Section 14.

jilimacau primarily operates within the Philippines, and your personal data is stored on servers located in the Philippines or in secure data centers within the Asia-Pacific region.

However, some of our third-party service providers (such as game developers, payment processors, and cloud infrastructure providers) may be located outside the Philippines. When we transfer your personal data to countries outside the Philippines, we ensure that appropriate safeguards are in place to protect your data in accordance with Philippine data protection laws.

These safeguards may include:

• Standard contractual clauses approved by the National Privacy Commission.
• Transfers to countries that have been deemed to provide an adequate level of data protection.
• Binding corporate rules or other legally recognized transfer mechanisms.

If you would like more information about the safeguards we use for international data transfers, please contact our Data Protection Officer.

jilimacau reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will:

• Update the "Last Updated" date at the top of this document.
• Notify you via email to the address on file and/or display a prominent notice on the Platform.

Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree to the changes, you must cease using the Platform and may request account closure.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. The most current version will always be available on this page.

If you have any questions, concerns, or requests regarding this Privacy Policy or how jilimacau handles your personal data, please contact our Data Protection Officer:

• Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 through the jilimacau Platform
• Response Time: We aim to respond to all privacy-related inquiries within 30 days

For complaints or concerns about how we handle your personal data, you may also contact the National Privacy Commission of the Philippines:

• Website: www.privacy.gov.ph (reference only; not a clickable link)
• Email: [email protected] (reference only; not a clickable link)